Installation Manuals and Instructions, FAQs and Advice
Download and read the latest installation manuals and instructions for the Watchman SENSiT tank monitoring system and check out our FAQ’s.
Watchman SENSiT Smart WiFi Tank Level Monitoring Kit Installation
The video guides you through the installation of the Watchman SENSiT Monitoring Kit.
Part 1 - Watchman Sonic Advanced transmitter installation
Part 2 - SENSiT USB Receiver installation with app registration
Frequently Asked Questions
What do the lights mean on the Watchman SENSiT USB reciever?
| Light | Meaning | Solution |
| Green Flashing | Ready for pairing with WiFi | N/A |
| Green Solid | Connection established, device is active | N/A |
| Red Solid | No internet connection | Please ensure your WiFi router is turned on and has connection to the internet. |
| Amber Solid | Lost connection to Watchman Sonic Advanced transmitter | Please go through the pairing process again, watch video from 03:38. Please make sure the Watchman SENSiT USB Receiver is within 200 metres clear line of sight from the transmitter. |
| Purple Solid | Checking for software updates | This can take up to a couple of minutes depending on the internet connection. |
| No Light Displayed | The unit is powered off or has developed a fault | Please check if the USB plug adapter is working (try another USB plug adapter to test this). If it is still not working, please contact customer care. |
Can i use the KNECT Pro app on Apple & Android devices?
KNECT Pro app is available both on Apple Store (Apple) and Google Play (Android).
How does the SENSiT work?
Click here to watch video the and find out how the Watchman SENSiT works.
Why have I not received my notification message?
Please check your phone settings and KNECT Pro app to ensure your notifications are turned on.
If the above does not solve your issue, please check that your USB receiver is connected to WI-FI (the green light should be on).
Can i monitor multiple tanks fitted with SENSiT devices under one login?
You can monitor up to 3 tanks fitted with Watchman SENSiT with one KNECT Pro app login.
What Wi-Fi is my device compatible with?
This product is compatible with domestic routers only (not compatible with mobile broadband or business routers).
Where can i buy a SENSiT USB reciever?
If your tank is 'SENSiT Ready', all you need is to buy our SENSiT USB receiver. You can buy it online via this link or visit your local supplier.
Can i used KingspanConnect.com to monitor my Watchman SENSiT?
The KingspanConnect.com is not compatible with Watchman SENSiT product range. You can only view your tank levels using the KNECT Pro App, you can download it via App Store (Apple) and Google Play (Android).
Why am I still seeing the message 'Awaiting the first reading from this device' after the 24 hour period?
Please contact our customer care team immediately to resolve this issue. It is likely that you entered wrong serial number of the transmitter during registration.
How many tanks can be monitored with one SENSiT product?
You can monitor only one tank per device.
How to Connect my SENSiT?
Watch the installation video here.
If your tank is Watchman SENSiT Ready, start watching from Part 2 at 02:55
Can I upgrade my Watchman Sonic or Watchman Alarm devices to access SENSiT smart features?
The Watchman SENSiT USB Reciever only works on tanks fitted with the Watchman Sonic Advanced product. It will not work with the Watchman Sonic or Watchman Alarm tank monitors. If you do not have Watchman Sonic Advanced and would like to access SENSiT features, you can purchase the full SENSiT Smart Monitoring Kit.
How to fix the 'WiFi Connection' error message when pairing?
When you receive the 'Wi-Fi Connection' error message while pairing, please check the following:
A: Check permissions, navigate to your phone settings, locate the Kingspan Connect app, and ensure that all necessary permissions are approved. If the problem persists, consider uninstalling and reinstalling the app, agreeing to all permissions during the installation process.
B: Forget the SENSIT network in phone's Wi-Fi settings, go to your phone settings, access the Wi-Fi section, and locate the SENSIT network. Choose the "Forget" option to remove it from your saved networks.
C: Check your home network credentials.
D: Ensure that your phone is connected to the SENSiT network when attempting to pair. You may observe a "no internet" notification, which is expected and correct during this process.
Will this product prevent runouts or overfills?
This product is designed to assist with monitoring and managing tank levels by providing indicative level data. It does not actively prevent run-outs or overfills. The accuracy of the reported data is approximately ±5%, depending entirely on the accuracy and completeness of the setup information and parameters provided by the customer.
It remains the customer’s full responsibility to ensure that correct configuration details are supplied and that data is reviewed regularly. The manufacturer and supplier accept no liability for run-outs or overfills if data is not sent, received, or displayed due to network issues, server downtime, customer internet failures, or other transmission disruptions. This product supports level management but is not a fail-safe device or guaranteed prevention system.
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