If you experience any of the below issues you should request an emergency visit from a local tankering company and arrange for your system to be emptied:

• The alarm on your sewage treatment plant or pump station is indicating 'High Level'.
• There is sewage or discharge emerging from your treatment plant or pump station.
• Slow or no discharge from toilets on flushing.
• There is no power to pump chambers or treatment plants for more than 24 hours.

The tankering company will dispose of your waste safely and meet all legal and environmental requirements. If you still require support from Kingspan Service, please complete the Out of Hours support form and we will get back to you within working hours.

If your hot water cylinder is leaking, please read the below scenarios and follow the recommended steps to resolution.

Scenario 1

If the water is running through the tundish or is leaking at a continuous flow, please follow the below steps:

1. Turn off the heat source.
2. Open the hot taps and allow the cylinder to cool.
3. Turn off the cold water supply to the cylinder.
4. Contact a local emergency plumber to carry out any repairs. Alternatively you can complete the Out of Hours Support Form and our Service team will contact you within working hours to have your system repaired.

Scenario 2

If the water is not running through the tundish and is a slow drip, please contain the leak to minimise any damage to the property.

Complete the Out of Hours Support Form, and our Service team will contact you within working hours to have your system repaired. 

If your oil tank is leaking, please review the scenarios below and follow the recommended steps for resolution.

Scenario 1

If your oil tank is leaking at a continuous flow, you should contact your Oftec Installer and arrange for your system to be repaired.

Scenario 2 – Single Skin Tank

If your single-skin tank has a slow leak, apply household soap to temporarily seal it and then contact your local Oftec Installer for further assistance.

Scenario 3 – Bunded Tank

Your bund should be containing the leak, so please continue to monitor it closely. Contact our office using the Out of Hours Support Form, or call during working hours. If the leak worsens in the meantime, reach out to your local Oftec Installer.

However, if the tank is leaking directly into the environment, contact your Oftec Installer immediately.

For additional support during business hours, please call our service office on:

GB: 0333 240 6868
NI: 028 3836 4600
IE: 0818 543 500

Out of working hours, you can speak with an out-of-hours operator by calling +44 28 3836 4695.